Are the Matero Cookware Hybrid Pans PFAS free?
Yes, our pans Non-toxic, PFAS free. The pans have a ceramic non-stick coating, ceramic is completely made of natural components.
Last updated: November 28, 2023 07:35
Are the Matero Cookware Hybrid Pans dishwasher safe?
Yes, the pans can be placed into the dishwasher. Despite being dishwasher Proof, we recommend cleaning the pans by hand with soap and warm water. Dishwashers can be harsh on the pan’s surface, so a quick handwash with warm water and a soft sponge will do the trick and keep your pan in tip-top shape!
Last updated: November 28, 2023 07:35
Can I use these pans on induction?
Yes, you can use these pans on any heat source you want. Our pans are made with a magnetic stainless steel bottom. Due to this, the pans can be used on all heat sources.
Last updated: November 28, 2023 07:35
What materials are the pans made of?
Our pans are produced in three different layers.
- The bottom layer consists of 430 Stainless steel
- The middle layer consists of 1050 aluminum
- The third layer consists of 304 stainless steel
The outer layer is finished with a ceramic layer and a stainless steel framework
Last updated: November 28, 2023 07:35
Do the pans need to be seasoned?
Yes, we recommend seasoning the pans. Heat up your pan on low to medium heat and spread 1-2 tablespoon of vegatable oil around the cooking surface of the pan. Leave the pan on the heat for 2-3 minutes. Wipe off the extra vegatable oil with kitchen paper and you are ready to cook!
Last updated: November 28, 2023 07:35
Are the Matero Cookware Hybrid Pans oven safe?
| Yes, You can use the pan in the oven up to 700°F | 350°C. |
Last updated: November 28, 2023 07:35
How heavy are the pans?
These are the different weight specifications for each pan:
20 cm fry pan - 692 gram 24 cm fry pan - 982 gram 28 cm fry pan - 1280 gram 28 cm wok - 1435 gram
Last updated: November 28, 2023 07:35
What are the differences between our hybrid pans and other hybrid pans?
Hybrid technology is an advanced technology that combines versatility, ease of use and durability in one pan. Most hybrid pans already on the market are very expensive and in many cases contain PFAS. Our pans are more fairly priced and are 100% free of PFAS. In addition, we chose to have our self-designed handle welded to the pan, whereas in many cases the handle is riveted to the pan. In addition, our stainless steel framework also has a unique pattern.
Last updated: April 04, 2024 05:40
Is it true that we plan a tree for every order?
Yes, that’s true. During the production and shipping of our pans a lot of co2 is emitted, this causes pollution which is bad for our environment. To give something back to the environment, we plant a tree for every order. A tree gives Co2 to the environment and this way we reduce our footprint in the environment. The cost of planting the trees is for our own account, so you do not pay for this yourself.
Last updated: April 04, 2024 05:40
How should I store my pans?
we supply a free pan protector with every pan. So this allows you to stack the pans on top of each other without damaging them.
Last updated: April 04, 2024 05:40
Are the lids also oven safe?
| yes, the lids are oven safe up to 220°C | 392°F |
Last updated: April 09, 2024 04:58
What payment methods can I use?
You can use any major debit or credit card, such as Visa, Mastercard, American Express, Discover, or JCB cards.
Unable to pledge? Send us an email: [email protected]
Last updated: April 09, 2024 04:58
What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: April 09, 2024 04:58
What does it mean to back a project (pledge)?
When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.
Last updated: April 09, 2024 04:58
How do I pledge?
In order to pledge, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.
Last updated: April 09, 2024 04:58
When is my money collected?
Your money will be collected only after the project ends on Thursday, May 9, 2024. If the project is cancelled for any reason, you won’t be charged.
Last updated: April 09, 2024 04:58
What payment methods can I use?
You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.
Last updated: April 09, 2024 04:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.